These terms apply to every job we carry out, however it is booked. By accepting a quote, paying a deposit or confirming a date, you accept them.
Pineworks is a sole trader business operated by Levi Moore. These terms and conditions form the contract between Pineworks (“we”, “us” or “our”) and you (“you” or “the customer”) for any work we carry out.
These terms apply to all bookings, regardless of how they are made, including bookings made through our website or agreed by phone, text message, WhatsApp, email, social media or in person.
By accepting a quote, paying a deposit, or confirming a date for work, you confirm that you have had a reasonable opportunity to read these terms and agree to be bound by them.
If a written quote, job sheet or booking confirmation contains terms that differ from these terms, the terms in that document will take priority for that particular job. All other provisions of these terms will continue to apply.
The version of these terms that applies to your work is the version published on this page on the date your booking is confirmed.
Pineworks provides mobile vehicle detailing, paint correction and ceramic coating services. Services are carried out by Levi Moore or by personnel authorised by Pineworks.
All services are carried out at the location agreed at the time of booking. As a mobile service, we normally work outdoors and are therefore subject to suitable weather, lighting, access and working conditions.
Pineworks is not a bodyshop and does not provide bodywork, paint repair or refinishing, dent removal, mechanical repairs or other mechanical services. Any work outside the services we offer must be agreed separately and may be declined at our discretion.
All prices are stated in pounds sterling.
Quotes provided through our website, by phone, or based on photographs are estimates based on the information you provide.
Photographs cannot show every aspect of a vehicle’s condition, so any quote provided without an in-person inspection is indicative until we have inspected the vehicle.
The final price may vary where the condition, size, level of contamination, previous treatments, or other circumstances differ materially from the information provided when the quote was prepared.
Where this is the case, we will explain the reason for the change and provide the revised price before carrying out the additional work.
You may then accept the revised price, reduce the scope of the work, or cancel the booking with nothing further to pay.
Where a job takes materially longer than reasonably expected due to the condition of the vehicle, or other circumstances outside our reasonable control, we may require an interim payment of up to 50 percent of the revised estimated balance before continuing with the work.
We will explain the reason for the additional time and payment before requesting it.
Quotes are valid for 30 days from the date of issue. Travel outside our normal working area may incur an additional travel charge, which will be stated in the quote.
Where two or more services are quoted together at a combined or discounted package price, that price is offered on the basis that the whole package is completed in the agreed sequence and timeframe.
If the package is not completed for any reason outside our control, including the vehicle not being prepared, access not being available, work being stopped or reduced in scope at your request, or the booking being ended early, the discount is withdrawn. The services actually carried out are then charged at our standard individual prices for those services, and any amount already paid is credited against that total.
This means that part of a discounted package is not charged at a proportion of the package price. It is charged at the individual price of the work done. Individual prices are shown on your quote alongside the package price so this is clear before you book.
A booking is confirmed once a date has been agreed in writing and any deposit requested has been received. We take a deposit on all jobs quoted unless different terms have been agreed upon in writing. The deposit is 25 percent of the quoted price and is deducted from the final invoice.
You may move or cancel a booking without charge by giving us at least 48 hours notice. Inside 48 hours, or where we arrive and are unable to work for a reason within your control, the deposit is not refunded and we may charge a call out fee to cover the travel and the lost slot.
Deposits taken for materials ordered specifically for your job are not refundable once those materials have been purchased.
We may cancel or postpone a booking where weather, access, safety or illness makes the work unsafe or unsuitable. If we do, we will offer the next available date and refund your deposit in full if you would rather not rebook.
Because our bookings are usually agreed away from business premises or at a distance, if you are a consumer you have the right to cancel within 14 days of the contract being made, without giving a reason. To cancel, tell us in writing at enquiries@pineworks.co.uk or by text to 07449 696370 before the 14 days end. A cancellation form is available on request.
If you ask us to start work inside that 14 day period, you are making an express request for the service to begin early. Booking a date that falls inside the 14 days is treated as that request. If you then cancel before the work is finished, you must pay for the work already carried out, calculated against the individual price of the services delivered.
Once the service has been fully carried out at your request inside the 14 day period, the right to cancel no longer applies.
Nothing in these terms affects your statutory rights.
Interior work requires the interior to be cleared. Before we arrive, please remove all personal belongings, rubbish, loose items, child seats where you want underneath them cleaned, and the contents of glove boxes, door pockets, lockers and storage.
We do not empty vehicles. If the interior is not cleared, we will carry out as much of the booked work as the space allows within the time set aside for you. That visit is chargeable in full at the agreed rate. Any return visit to complete the remaining work is a separate visit, charged separately, and subject to availability.
You must also make sure that the vehicle is accessible at the agreed time and location, that we have safe and legal space to work, and that water and power are available where the quote says they are needed. If you are not present, we need your permission and the means to access and where necessary move the vehicle.
Vehicles containing hazardous materials, biological contamination, sharps, or that are in an unsafe or unroadworthy condition may be refused. Where we refuse work on these grounds after arriving, the visit is chargeable.
Where a job is split across more than one visit, appointment or stage, each stage will be treated as a separate part of the work for billing purposes. We will invoice for each completed stage, and payment for that stage is due in accordance with the payment terms set out below, regardless of whether any later stages have been completed.
We are not required to begin or continue a later stage while payment for an earlier completed stage remains outstanding.
Where a later stage is delayed, postponed or prevented for a reason outside our reasonable control, payment for any stages already completed remains due.
If a job remains incomplete for more than 30 days due to circumstances outside our reasonable control, we may treat the work completed up to that point as finished, invoice for all work carried out, and release the remaining booking.
Any further work requested after the booking has been released may be subject to a new quote, availability and pricing.
We may suspend work, or leave site and treat the visit as complete, where payment properly due has not been made, where the vehicle has not been prepared, where access, weather or site conditions make the work unsafe or unsuitable, or where any person on site behaves in a way that is abusive or threatening.
Where we suspend work for any of these reasons, we are not liable for any resulting delay or cost, and the work carried out up to that point remains chargeable.
Payment is due on completion of the work, or on completion of each stage where the job is split across visits, unless we have agreed something different in writing before the work starts.
We accept bank transfer, cash, and major debit and credit cards. Invoices are issued on request and are payable within 3 days of the date of issue unless stated otherwise.
Interest is charged on any amount that remains unpaid after the due date, at 4 percent per year above the Bank of England base rate, accruing daily from the due date until payment is received. We may also recover the reasonable costs of pursuing the debt.
Where the customer is a business, the Late Payment of Commercial Debts (Interest) Act 1998 applies and the statutory rate and fixed sums under that Act apply instead.
If an invoice is not settled we may instruct a debt recovery agent or issue a claim in the county court without further notice.
We assess the vehicle on arrival and record its condition, including any pre existing damage, before starting work. Where possible we photograph it. Those records form part of the job file.
Pineworks is not liable for pre existing damage, defects, wear, or mechanical or electrical issues. Any damage you believe was caused during our work must be reported to us before the vehicle is driven, and in any event within 24 hours, so that we can inspect it while the evidence is intact. Pineworks is not responsible for any defects revealed during the cleaning of the vehicle.
We hold public liability insurance appropriate to the work we carry out. Details are available on request.
Some finishes carry inherent risk that no safe process can remove. This includes failing or thin lacquer, aftermarket or resprayed panels, unknown previous paintwork, badly fitted trim and badges, perished rubber and plastics, sealed corrosion, aged vinyl and worn or cracked leather.
Where we identify that risk we will tell you before starting and give you our honest view. If you ask us to proceed, the risk of a pre existing weakness failing during otherwise correct work sits with you, and we are not liable for it.
We do not remove or refit badges, trim, panels, wheels or interior components unless that has been agreed as part of the booking.
Please remove valuables, documents, electronics, cash and anything of personal importance before we arrive. We do not accept responsibility for items left in a vehicle, or for anything found and not recognised as valuable.
Anything we find is left in plain sight in the vehicle or handed to you at the end of the job.
The extent of correction achievable depends on the depth of the defects and the thickness of the clear coat available to work with. Defects that reach through the clear coat into the base coat or primer cannot be fully removed by machine polishing.
Machine polishing permanently removes a small amount of clear coat, so correction cannot be repeated indefinitely on the same paint. We measure paint depth where it matters and will not proceed with correction if we cannot achieve a worthwhile improvement safely.
Correction is described and priced by stage. A single stage enhancement is not a defect free finish and is not sold as one. Where a percentage improvement is quoted, it is an estimate of visible defect removal under inspection lighting, not a guarantee.
Ceramic coatings require a curing period after application. The vehicle must not be washed or exposed to rain during the periods set out in your aftercare brief, which is provided in writing or via pineworks.co.uk on the day. Failure to follow the aftercare instructions may affect coating performance, and we accept no liability for coating failure caused by incorrect aftercare.
Coating warranties are registered to the vehicle, run from the date of application, and remain valid only while the vehicle is maintained in line with the aftercare instructions and inspected by us at the interval stated in your warranty documents.
The warranty covers coating failure, delamination, loss of water repellency and premature loss of gloss under normal use. It does not cover physical damage, stone chips, scratches, dents or accident damage, damage from automatic or hand car washes, etching from contamination left on the paint, work carried out on the coating by anyone else, or any panel refinished after application.
Full warranty terms are provided with your job and set out on our maintenance page. Where those terms and this page differ, the warranty document applies.
Maintenance and plan rates are offered on the basis that the stated interval is kept. Where a visit is missed or the interval is significantly exceeded, the next visit may be quoted at our standard one off rate to reflect the extra work involved.
Plan bookings can be moved or paused by giving 48 hours notice. There is no minimum term and no ongoing commitment unless mutually agreed otherwise in writing.
Prices shown as a starting figure are the lowest price for that service on a small vehicle in good condition. Your price depends on size and condition and is confirmed in your quote.
Referral rewards are credited once the person you referred has had work completed and paid for in full. Rewards apply to your next booking and cannot be combined with another discount on the same job unless we say otherwise.
Cashback rewards are paid by bank transfer within 14 days of the referred job being paid. We may change or withdraw the referral scheme at any time, but rewards already earned will be honoured.
We photograph and film work in progress and finished results, and use that material to promote the business. Images may show the vehicle, including identifying features.
If you would rather we did not, tell us before or during the job and we will not publish anything showing your vehicle. You can also ask us to remove published material at any time and we will do so. Number plates are not obscured by default but rather on request.
Tell us first. Report any concern before the vehicle is driven where that is possible, and in any event within 24 hours of completion, with photographs.
You must give us a fair opportunity to inspect the issue and to put it right before instructing anyone else or raising a payment dispute or chargeback. Where a third party works on the affected area before we have inspected it, we cannot accept a claim in respect of it.
Where we have got something wrong, we will return and correct it at our own cost. If we cannot, we will refund the affected part of the job.
Our total liability for any job is limited to the price paid for that job, except where the loss is covered by our public liability insurance, in which case it is limited to the amount recoverable under that policy.
We are not liable for indirect or consequential loss, loss of use, loss of profit, loss of a sale, or any cost arising from a delay to your plans.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. If you are a consumer, nothing in these terms affects your rights under the Consumer Rights Act 2015.
We are not liable for failure or delay caused by anything outside our reasonable control, including severe weather, flooding, illness, vehicle breakdown, supply failure, site closure or restrictions imposed by a third party. Where that happens we will contact you as soon as we can and rearrange.
We handle your personal information in line with our Privacy Policy, which explains what we collect, why, and how long we keep it.
We may update these terms. The version that applies to your job is the version published on this page on the date your booking is confirmed. If you want a copy of the version that applied to your job, ask us and we will send it.
These terms are governed by the laws of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.
For any queries about these terms, contact us at enquiries@pineworks.co.uk or 07449 696370.